SHIPPING & EXCHANGES
Currently, Bathen only ships within the United States. We ship business days, Monday-Friday. All orders will ship via USPS shipping. It typically takes 1-5 business days from the date of purchase to ship your order. Orders take approximately 5-15 total business days to arrive.
You will receive an email containing your tracking information once your order ships out.
Each Item is Unique:
Bathen products are handwoven by small fair trade organizations. As a result, one-of-a-kind variations or small imperfections may occur. This makes every product unique and distinct from mass factory-made items.
Any variations in Bathen products do not affect the quality and only add character. We hope you will appreciate these handmade touches as much as we do.
Currently, Bathen only offers exchanges. Before exchanging your item, please reach out to firstname.lastname@example.org to initiate the process with "exchange" in the subject line and include your full name, order number, and the item you wish to exchange for (must be the total value as the original item.)
Bathen offers exchanges for items in new condition within 14 days of the order date. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible, all items must be unworn, unwashed, and in their original packaging.
You will be responsible for paying for all shipping costs incurred for exchanging your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your exchanged item.
All sale purchases are final sale.
Once your exchange is received and inspected, please allow 5-8 business days for us to process your item. You will receive a notification email that the item you are exchanging for has been shipped.
Bathen strives to use minimal, recycled packaging as often as possible in an effort to help curb the immense waste created by online retailers. We use 100% recycled boxes, mailers, and post cards and avoid plastic as much as possible. Our robes come in 100% cotton bags that can be reused instead of tissue paper.
Still Have Questions?
If you have any questions or concerns with your order please do not hesitate to contact us at email@example.com and we will do our best to address your issue.